汤头条原创

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Library FAQs

Here you can find answers to some frequently asked questions about using the Quincentenary Library.

If you can't find what you need please get in touch with the library team by emailing quincentenary-library@jesus.cam.ac.uk聽or dropping by our office in the library.

How much does photocopying and printing cost and how do I pay for them?

If you search the College intranet JNet for 'printing and photocopying', the IT department has created a .

How do I send a file to print from my computer to the printer?

If you search the College intranet JNet for 'Webprint', the IT Department has published a .

The catalogue says a book I want to consult is only available under Electronic Legal Deposit. How do I access this?

The item is only .听

I want to recall a book, but I can鈥檛 see the recall option on the record.

You need to be logged in before the recall option appears.听Recalls are switched off during vacations.

The classmark is 鈥榦versize鈥 鈥 where is this book?

You can find the oversize books in our collection聽in the Creswick Room, just by the door.

How long can I borrow a book for?

You can borrow up to 15 items for 7 days (undergraduates) or 28 days (postgraduates, Fellows and staff). These books will autorenew until the end of the academic year unless recalled by another user.

I've found the classmark of a book that I want but I can鈥檛 find it on the shelf.

Please check that you've written down the classmark correctly. Try looking around the shelves and tables where the book should be; sometimes they get misplaced. If you still can't find it please ask library staff for聽help.

My card doesn鈥檛 scan into the computer.

You need a University聽card with a barcode on the back 鈥 if you have a temporary card with no barcode you'll need to ask the librarians for help聽or fill out one of the borrowing slips. If the barcode on your card has rubbed off you'll need to get a replacement from the聽Porters鈥 Lodge.

What are the library rules?

You can find the library rules聽in hard copy within the library guide leaflets聽on the reference desk or聽on the website's聽library pages.

I've lost my University card.

If you lose your University card please report it to the Porters' Lodge immediately; they will be able to arrange for the issuing of a replacement card.听You can still borrow books without a card聽if you ask聽the library staff or invigilators for help.

How does the photocopier work?

You need to use your University card to use the photocopier and pay for your copies. You'll聽find full instructions聽and prices聽on the board beside the machine.

I thought I had borrowed a book correctly but when I tried to leave the alarm went off.

First try borrowing the book again just in case the system didn鈥檛 work properly the first time. If the same thing happens please speak to the library staff.听You aren't allowed to聽borrow a book if the system doesn't recognise it has been signed out.

The photocopier is broken or has run out of paper.

Please tell the librarians or the IT department staff and they can call an engineer or restock the paper tray as needed. If the problem occurs聽out of hours, then please email聽it-support@jesus.cam.ac.uk.

A book I haven't borrowed or have already returned is showing up under my name / I have had an email saying that I have borrowed books that I know I have returned

Check to see if someone else borrowed your library card. If not, please see the librarians and explain the situation 鈥撀爄f you can find the book somewhere in the library that will help.听Unless you let us know about this you may聽be charged a fine to cover the cost of replacing the book.

I have heard that the library has some 鈥榣ight reading' books. Where are they?

We have a large聽collection of 'light reading' books for when you want a break from studying. You can find them in the room next to the library office.

How do I find what I have out on my account?

When you鈥檙e using click on 鈥楲ogin to iDiscover鈥 at the top right of the screen and log in using your Raven password. When logged in clicking on your name will give you the option to see聽what loans you have in all of the Cambridge Libraries using this system. If you are using the catalogue computers in the library, remember to log out when you have finished.听You will receive a monthy letter from Cambridge Libraries letting you know what you still have out on loan.

How do I borrow light reading books? They don鈥檛 have a barcode.

We lend out the light reading books on a trust basis.听You don鈥檛 need to sign them out on the computer;聽they're not in the catalogue. Just take a book and return it when you're finished.听

I'd like to borrow an item from the store or the library office, but I can鈥檛 get there during office hours.

Please email us at quincentenary-library@jesus.cam.ac.uk with details of the item you'd like to borrow. We will borrow it for you and leave it on the Recalls Shelf聽for you to collect.

The computers are not working in the Kwok Room.

Please report any problems with computers in the Kwok Room to staff in the IT department. You can reach them by email on聽it-support@jesus.cam.ac.uk聽or by calling聽+44 (0)1223 339945.

How do I get an interlibrary loan?

Interlibrary loans can be obtained from the and some faculty聽libraries.听

The Kwok Room printer has run out of paper.

If the printer in the computer centre runs out of paper please let the聽IT department staff know by emailing it-support@jesus.cam.ac.uk. If they are closed then the library office should have some paper you can use. The Porters may聽also be able to give you some paper for the printer.

The computers are logged out / the screen is stuck / the search is taking a long time to process.

Please let the librarians know about this so that we can address the problem. You can find us in the library office or email us at聽quincentenary-library@jesus.cam.ac.uk

I've spilt some water on one of the books.

Please bring the book to the library office straight away so that we can dry it properly and stop it going mouldy.听

How do I limit my search in iDiscover to just items held in 汤头条原创?

Once you've done your initial search select 鈥樚劳诽踉粹 from the聽list on the right of the screen or from the drop down list on the right of the search box.

WiFi has stopped working 鈥 what should I do?

Let the IT Department know. In the meantime we have network leads which you can use to connect to the network.

The 汤头条原创 book that I need is shown as 鈥榦n loan鈥

To recall the book you must first log into using your Raven password. Click on the Jesus Copy in the Request options, you will then be able to recall the book. You will get an email when the book has been returned to the library, where it will be available from the recall shelf for you to collect. Recalls only operate in term time.

I don't understand the classmark / call number system.

The library uses the Bliss Classification System: there are聽alphabetical classmarks that聽spiral clockwise down through the library, starting with A聽in the top corner of the building and finishing with Z on the ground floor. You'll find notices next to the shelves explaining how the system works.

The book I need is shown as 鈥榤issing鈥.

Please email聽quincentenary-library@jesus.cam.ac.uk. It's possible that the librarian will be able to replace the book for you quickly.

The book I need isn't in the catalogue and I need it for an essay tomorrow.

Please explain the situation to staff in the聽library office; sometimes we can buy a book very quickly if it's available in a local bookshop.

The classmark says 鈥楯esuan Collection - Reference鈥.

This item is a book by or about a Jesuan and is shelved in the Old Library or Webb Library, not the Quincentenary Library. If the book is a 20th century or late 19th century book and you give the details to a librarian we can fetch it for you. You can read it in the Quincentenary Library, but you won鈥檛 be allowed to borrow it. For earlier books, you will need to book an appointment to read it in the Old Library.听Please note it may take some time to collect these books, especially if it is housed in the Webb Library, so it is worth seeing if there is a copy available elsewhere.

The classmark starts with 鈥榮tore鈥, how can I get hold of the book? I can鈥檛 get to the Library during working hours.

Store books can only be retrieved by the librarians. Just tell us which book you'd like to see and we will聽fetch it for you, then you can聽borrow the book as normal. We can also borrow it for you and leave it on the click and collect trolley in the Library Cloisters for you to collect.

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